Return Policy
Return Policy
At Wag Ranch, we strive for the complete satisfaction of both you and your furry friends. Due to the perishable nature of our dog treats, we maintain a specific return policy to ensure product safety and quality.
Return Conditions:
- Perishable items like our dog treats cannot be returned once they are dispatched. However, if your product arrives damaged or defective, please contact us immediately.
- A proof of purchase is required for any complaints or refund requests.
How to Report a Problem:
- Contact our customer service team at team@wagranch.com with a description and photo of the product issue.
- Include your order number for quicker resolution.
Refunds for Damaged Products (if applicable):
- After reviewing your claim, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
Exchanges for Damaged Goods (if applicable):
- We only replace items if they are defective or damaged upon arrival. If you need an exchange, email us at support@wagranch.com.
We value your trust and strive to ensure you and your pet’s happiness. For more information, contact our support team.
